Tracy and her backup squad at Stea Realty Group are true outliers. Not just good or even excellent, they are head-and-shoulders above every other agent and agency I've ever encountered. They are monsters and super heroes. Here's why: - Tracy is an information and connection monster. A good agent is glued to the MLS database and alerts you to new properties. Tracy does that, and does it better than anyone I've ever met, and that includes the automated systems at Zillow and other real estate sites. But she takes it a step further, consistently finding East Bay properties ready for sale but not listed and getting us into them to view. Hey, all's fair in love and this real estate market. - Tracy wants happy customers. Never, ever did we feel pushed into a property. In fact, on a number of occasions Tracy (gently and politely) argued against properties she believed we wouldn't be happy with. I'm sure she wants her commission, but she clearly believes that the single most important thing is happy customers. - Nothing is ever too much trouble for Tracy. When looking at an occupied property, for example, Tracy did deep research, including talking to Berkeley Tenants Rights Board, to understand the ramifications of a purchase. On another occasion she hunted down the builders of a house to answer some questions for us. A lot of people say they are available 24/7 and that they'll go the extra mile. Tracy really is and really does. And the kicker? She's also highly organized, has lots of common sense, and communicates effectively on the phone and in writing. - Superwoman had the Justice League behind her, Wonder Woman had The Avengers, and Tracy has Stea Real Estate Group. Run by Daniel Stea, a former Real Estate attorney, and superhero in his own right, SRG is a place where nothing less than excellence is tolerated; and a place with the size, resources and organization to give their people a massive advantage over agents working alone or renting a desk inside a larger agency but left effectively to fend for themselves. Tracy and SRG. Call them monsters, call'm superheroes, but if you want to buy or sell East Bay property do yourself a huge favor and call them.