I worked with Tracy for months while she helped me find a home. I was a first time homebuyer who unexpectedly found myself wanting to bid on a house, but I had no agent. Offers were due in a matter of days. The listing agent told me about Tracy, and forwarded her my contact information. Tracy immediately stepped right in and took care of everything. Little did I know I was going to be involved in multiple bidding wars, and I had no better representative than Tracy! She was very patient and thoughtful in all of advice she gave me regarding the particular house I was interested in and the market in the area. Three of Tracy's qualities really stood out for me and made a big difference: Home buying is not a fun process when you're on a tight budget in a hot market, and that was me. Tracy never let my frustration drag down her positive outlook and attitude, which really made a big difference. As my agent, Tracy focused on my goals as her client, and made this entire process easy for me. You always hear horror stories of how the agent just wants to sell the house and collect commission, but at no time did I ever feel this from Tracy. She must have put together 5 offers for me, and not once did I feel she had anyone's goals in mind except for mine. In fact, when it turned out we couldn't get documents hand signed or faxed, she got Docusign up and running for us so I could sign documents from my cell phone. Tracy's responsiveness was phenomenal. She kept me consistently updated and communicated with me through the late hours of the night when the deal required it. Here I was, texting her back around 11, and thinking "Wow, she has kids and she's texting me! She's great!" In all, Tracy was a pleasure to work with. Please note: I previously worked with another agent in Berkeley for a year, and can thoroughly say that Tracy beat this other agent hands down in terms of attitude, responsiveness, and competency.